All our appointments are exclusive reservations. Your appointment time is thus set aside for you alone. Short notice cancellations, failure to attend and arriving late (more than 15 minutes) disrupts our other patients and staff members.

We are not a large corporate dental practice, we do not treat our patients like a number, and we cannot accommodate the financial strain of missed appointments. We are a small, personable business who aim to provide excellent quality at an affordable price. One of the ways that we achieve that is by efficient use of appointment time and staff. A missed appointment or short notice cancellation represents a cost to us and represent scheduling problems for other patients looking to book in. Due to the difficulties of filling last minute cancellations we require 24 hours notice.

We have the following cancellation policy:

Our front desk will send you a reminder call or SMS more than 24 hours before your appointment. We request you read the text to confirm the date and time, then please respond either by calling or replying to the SMS. This saves our staff chasing you up.

• Failing to attend, rescheduling or cancelling appointments with MORE than 24 hours notice is absolutely fine and we will be more than accommodating.
• Failing to attend, rescheduling or cancelling appointments with LESS than 24 hours notice needs a worthy reason as we understand things happen, cancellations for the first time for feeling ill, stuck in traffic, bad weather, emergencies etc will not attract a cancellation fee.
• However, if you wish to make a second booking then our front office may request a holding fee of $100 which, if you attend, will be taken off your cost of treatment or refunded if the treatment does not cost up to the $100.
• We may also reserve the right to charge the cost of the treatment upfront before making another appointment. This is only if there has been several cancellations and is obviously a last resort. We would hope that it never comes to this.
• For appointment of 90 mins or more, our front office will request a holding fee of $100-$300 depending on the procedure. Failure to attend or cancelling on the day without a worthy reason will attract a cancellation fee equal to the holding fee.